FAQ
We’re Here to Help
We invite you to explore the sections below to find answers to your questions. If you can’t find what you’re looking for or have additional questions, don’t hesitate to contact us — we’re always here to help!
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase. That’s why we accept returns for all items within 14 days of the purchase date. For detailed return instructions, please visit our Returns Page.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track the status of your delivery on our website or the carrier’s website.
Can I cancel or modify my order?
We understand that changes happen. If you wish to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
2. Product Questions
What size should I order?
To ensure the best fit, we provide a size guide for each product on the product page. Please refer to this guide for detailed sizing information.
What material is this product made of?
You can find material information in the “Product Description” section on the product page. If you have further questions, feel free to contact us.
How should I care for this product?
Care instructions are listed under the “Product Description” section on each product page. Following these guidelines helps prolong the lifespan of your item.
Is this product available in other colors?
If other colors are available, they will be listed on the product page. If you don’t see the color you’re looking for, contact us and we’ll be happy to assist you.
3. Payment Questions
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), Klarna, PayPal, and Apple Pay.
Do you offer installment payments?
Yes, we offer installment payment options for select purchases via Klarna. For more information, visit our website or contact our customer service.
Is my payment information secure?
Yes, we take payment security very seriously. All transactions are securely processed using industry-standard encryption technologies.
4. Shipping Questions
How long will it take to receive my order?
Delivery times depend on your location and the selected shipping method. Detailed shipping estimates can be found in our Shipping Policy.
How much does shipping cost?
Shipping fees vary depending on your location and chosen method. We offer free shipping within the Benelux. For full details, see our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the Benelux. See our Shipping Info for full terms.
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes. Please ensure that your address details are complete and accurate to avoid delays.
5. Contact Questions
How can I reach customer service?
You can contact our customer support team by email or by using the chat function at the bottom right of any page on our website.
What are your customer service hours?
Our customer service is available Monday through Friday from 9:00 AM to 5:00 PM. We also strive to respond outside of these hours via chat or email when possible.
How can I leave feedback?
We truly value your feedback. You can leave a message via our Contact Page or email us at info@caveh.eu.
Do you have a physical store?
At this time, we do not operate a physical store. We work with a warehouse partner to keep operational costs low and pass those savings on to you.