Privacy

Privacy Policy

Contact

If, after reviewing this policy, you have further questions, want more information about our privacy practices, or wish to file a complaint, please contact us by email at info@caveh.eu.

Collecting Personal Information

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our website.
"Personal Information" means any data relating to an identifiable individual. Below is a breakdown of what we collect and why:

I – Device Information

Purpose of collection: To properly load the website and perform analytics to optimize user experience.

Source: Automatically collected when you access our website via cookies, log files, web beacons, tags, or pixels.

Disclosure: This information may be shared with our processor, Shopify.

Personal data collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and website interactions.

II – Order Information

Purpose of collection: To process orders, including delivering products or services, handling payments, arranging shipping, sending invoices and confirmations, communicating with you, fraud prevention, and personalized marketing.

Source: Provided directly by the customer.

Disclosure: Shared with our processor, Shopify.

Personal data collected: Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.

III – Customer Support Information

Purpose of collection: To provide support and respond to inquiries.

Source: Collected directly from the customer.

Minors

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request removal.

Sharing Personal Information

We share your personal data with service providers to help deliver our services and fulfill contracts. For example:

  • We use Shopify to operate our online store. You can read Shopify’s privacy policy here.

  • We may share data to comply with laws, respond to legal requests (e.g., subpoenas or search warrants), or to protect our rights.

Advertising

We use your personal data for targeted marketing that may interest you. This includes:

  • Google Analytics: To understand customer behavior. Learn more here. Opt out here.

  • Sharing purchase and usage data with our advertising partners, including via cookies or similar technologies.

We also use Shopify Audiences to display ads to users who previously purchased from Shopify stores and may be interested in our products.

You can opt out of targeted ads via:

Using Personal Information

We use your personal information to provide services, sell products, process payments, fulfill orders, and communicate updates or promotions.

We also use this data to send SMS updates (e.g., abandoned cart reminders and order notifications) based on your preferences.

Legal Basis (GDPR)

If you reside in the European Economic Area (EEA), we process your data on these legal bases:

  • Your consent

  • Contract performance

  • Legal obligations

  • Vital interests

  • Public interest

  • Legitimate business interests not overridden by your rights

Retention

We retain order-related personal information unless you request deletion. See "Your Rights" below for details.

SMS Marketing and Cookies

We use cookies to track cart activity and determine when to send SMS reminders. Your data is also used for SMS updates, marketing offers, and review requests.

Selling Personal Information (CCPA)

Our website may be considered to “sell” personal information under the California Consumer Privacy Act (CCPA). You may opt out at any time by contacting us.

Your Rights

GDPR (EEA Residents)

You have the right to:

  • Access your personal information

  • Request data portability

  • Request correction, update, or deletion

We process your data initially in Ireland, then transfer it outside Europe (e.g., to Canada or the USA). Learn more in Shopify’s GDPR Whitepaper.

CCPA (California Residents)

You have the right to:

  • Know what personal data we collect

  • Request data transfer

  • Request correction, update, or deletion

You may authorize an agent to act on your behalf by contacting us.

Cookies

Cookies are small text files downloaded to your device when you visit our site. We use cookies for functionality, performance, advertising, and social content. They improve your experience by remembering your preferences and helping us understand site usage.

Do Not Track

Please note!: There is no consistent industry standard for how to respond to “Do Not Track” signals. Therefore, we do not alter our data collection in response to such signals.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements.

Complaints

To file a complaint, contact us via email. If you are not satisfied with our response, you may contact your local data protection authority.

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